About Me
My Resume
Jeff McBride
Email: Jmcbr9723@yahoo.com
Phone: 480-440-7717
Address: 6685 E Via Boca Chica, Tucson, AZ 85756
PROFESSIONAL SUMMARY
Results-driven IT professional with over two decades of experience providing comprehensive computer assistance to small businesses. Demonstrated success in improving operational efficiency, productivity, and data security. Skilled in diagnosing and resolving a wide range of technical issues, from hardware intricacies to software nuances. Exceptional communication and customer service skills, adept at translating technical concepts for non-technical users. A dynamic learner who adapts to the ever-evolving technology landscape. Seeking a challenging role to leverage my expertise in IT support and contribute to organizational success.
PROFESSIONAL EXPERIENCE
PC Technician - Self Employed – Contract Jan 2003 - Present
•Focused on Customer Service and providing the most pleasant experience for all users
•Enhanced operational efficiency and productivity for small businesses through comprehensive computer assistance.
• Developed and implemented customized IT strategies in collaboration with small business owners, aligning with their objectives and budgets.
• Reduced data loss incidents by 30% by configuring secure data backup mechanisms, implementing cloud solutions, and establishing robust cybersecurity protocols.
• Provided consistent technical support and proactive maintenance, minimizing system downtime.
• Demonstrated 20+ years of expertise in troubleshooting hardware (CPUs, motherboards, RAM, hard drives, graphics cards, peripherals) and software (operating systems, software conflicts, driver issues, malware) across Windows, macOS, and Linux platforms.
• Resolved network connectivity issues by configuring network settings, optimizing firewall configurations, and setting up routers, switches, and wireless connectivity.
• Delivered user-centric support with excellent communication skills, translating technical concepts for nontechnical users to increase satisfaction. • Kept up-to-date with the latest technology advancements and trends, showcasing adaptability in the evolving tech landscape.
IT Consultant - A to Z Business Consulting Services Jan 1999 - Dec 2002
• Assessed IT needs of businesses and provided expert recommendations on hardware and software solutions to optimize operations.
• Conducted system audits, identifying areas for improvement and implementing cost-effective technology upgrades.
• Assisted clients in setting up secure networks, configuring servers, and implementing data backup and recovery mechanisms.
• Provided training and technical documentation to clients, enabling effective use of their IT infrastructure.
• Provided exceptional customer service to all skill levels of customers
EDUCATION & CERTIFICATIONS
• A+ Certification, Front Range Community College, 2011
• Network+ Certification, Front Range Community College, 2011
SKILLS
• Technical Support: Diagnosing and resolving hardware and software issues, ensuring minimal system downtime and maximizing productivity.
Troubleshooting CPUs, motherboards, RAM, hard drives, graphics cards, peripherals, and operating system issues.
Resolving software conflicts, driver discrepancies, and malware removal across multiple platforms (Windows, macOS, Linux).
Consistently went above and beyond to exceed customers’ needs, providing personalized assistance, while ensuring a positive experience.
• Networking: Configuring and optimizing network settings, including routers, switches, wireless connectivity, and firewall configurations.
Ensuring seamless network operations, resolving connectivity issues, and implementing network security measures.
• Data Backup and Security: Implementing secure data backup mechanisms and streamlined cloud solutions to prevent data loss and enhance security.
Establishing robust cybersecurity protocols, identifying and addressing potential vulnerabilities to minimize breaches.
• User Support and Training: Delivering user-centric support, effectively communicating technical concepts to non-technical users and resolving IT concerns.
Providing training sessions and technical documentation, empowering users to leverage their IT infrastructure effectively.
• Dynamic Learning and Adaptability: Staying abreast of the latest technology advancements and trends, continuously enhancing technical skills and knowledge.
Proactively seeking professional development opportunities and completing relevant online coursework